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- Thank you for opening an issue on an Adafruit Python library repository. To
- improve the speed of resolution please review the following guidelines and
- common troubleshooting steps below before creating the issue:
-
- - **Do not use GitHub issues for troubleshooting projects and issues.** Instead use
- the forums at http://forums.adafruit.com to ask questions and troubleshoot why
- something isn't working as expected. In many cases the problem is a common issue
- that you will more quickly receive help from the forum community. GitHub issues
- are meant for known defects in the code. If you don't know if there is a defect
- in the code then start with troubleshooting on the forum first.
-
- - **If following a tutorial or guide be sure you didn't miss a step.** Carefully
- check all of the steps and commands to run have been followed. Consult the
- forum if you're unsure or have questions about steps in a guide/tutorial.
-
- - **For Python/Raspberry Pi projects check these very common issues to ensure they don't apply**:
-
- - If you are receiving an **ImportError: No module named...** error then a
- library the code depends on is not installed. Check the tutorial/guide or
- README to ensure you have installed the necessary libraries. Usually the
- missing library can be installed with the `pip` tool, but check the tutorial/guide
- for the exact command.
-
- - **Be sure you are supplying adequate power to the board.** Check the specs of
- your board and power in an external power supply. In many cases just
- plugging a board into your computer is not enough to power it and other
- peripherals.
-
- - **Double check all soldering joints and connections.** Flakey connections
- cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints.
-
- If you're sure this issue is a defect in the code and checked the steps above
- please fill in the following fields to provide enough troubleshooting information.
- You may delete the guideline and text above to just leave the following details:
-
- - Platform/operating system (i.e. Raspberry Pi with Raspbian operating system,
- Windows 32-bit, Windows 64-bit, Mac OSX 64-bit, etc.): **INSERT PLATFORM/OPERATING
- SYSTEM HERE**
-
- - Python version (run `python -version` or `python3 -version`): **INSERT PYTHON
- VERSION HERE**
-
- - Error message you are receiving, including any Python exception traces: **INSERT
- ERROR MESAGE/EXCEPTION TRACES HERE***
-
- - List the steps to reproduce the problem below (if possible attach code or commands
- to run): **LIST REPRO STEPS BELOW**
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