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Thank you for opening an issue on an Adafruit Python library repository. To |
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improve the speed of resolution please review the following guidelines and |
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common troubleshooting steps below before creating the issue: |
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- **Do not use GitHub issues for troubleshooting projects and issues.** Instead use |
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the forums at http://forums.adafruit.com to ask questions and troubleshoot why |
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something isn't working as expected. In many cases the problem is a common issue |
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that you will more quickly receive help from the forum community. GitHub issues |
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are meant for known defects in the code. If you don't know if there is a defect |
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in the code then start with troubleshooting on the forum first. |
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- **If following a tutorial or guide be sure you didn't miss a step.** Carefully |
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check all of the steps and commands to run have been followed. Consult the |
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forum if you're unsure or have questions about steps in a guide/tutorial. |
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- **For Python/Raspberry Pi projects check these very common issues to ensure they don't apply**: |
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- If you are receiving an **ImportError: No module named...** error then a |
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library the code depends on is not installed. Check the tutorial/guide or |
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README to ensure you have installed the necessary libraries. Usually the |
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missing library can be installed with the `pip` tool, but check the tutorial/guide |
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for the exact command. |
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- **Be sure you are supplying adequate power to the board.** Check the specs of |
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your board and power in an external power supply. In many cases just |
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plugging a board into your computer is not enough to power it and other |
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peripherals. |
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- **Double check all soldering joints and connections.** Flakey connections |
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cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints. |
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If you're sure this issue is a defect in the code and checked the steps above |
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please fill in the following fields to provide enough troubleshooting information. |
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You may delete the guideline and text above to just leave the following details: |
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- Platform/operating system (i.e. Raspberry Pi with Raspbian operating system, |
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Windows 32-bit, Windows 64-bit, Mac OSX 64-bit, etc.): **INSERT PLATFORM/OPERATING |
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SYSTEM HERE** |
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- Python version (run `python -version` or `python3 -version`): **INSERT PYTHON |
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VERSION HERE** |
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- Error message you are receiving, including any Python exception traces: **INSERT |
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ERROR MESAGE/EXCEPTION TRACES HERE*** |
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- List the steps to reproduce the problem below (if possible attach code or commands |
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to run): **LIST REPRO STEPS BELOW** |